PaddockPal Host Guide

1 - Creating Your Account

1. Visit PaddockPal's website.
2. Click on "Sign Up" or "Create Account".
3. Provide your personal information, including your full name, email address, and phone number.
4. Verify your age by providing your date of birth. You must be at least 18 years old to use PaddockPal.
5. Create a strong password for your account.
6. Read and accept the Terms of Service and Privacy Policy.
7. Complete any additional verification steps if required.

2 - Creating a Listing

Once your account is set up, you can create your first listing:

1. Log in to your PaddockPal account.
2. Click on "Post a new listing" or a similar option.
3. Choose between daily or hourly rental.
4. Select the appropriate category for your listing.
5. If applicable, choose a subcategory and sub-subcategory.
6. Fill in the listing details:
   • Listing title
   • Description
   • Category-specific fields (These will vary based on your chosen category)
7. Provide the location of your facility or service.
8. Set your pricing information.
9. Set up your availability:
   • First, set a default weekly schedule.
   • Then, adjust for specific dates as needed.
10. Upload high-quality photos of your facility or service.
11. Review your listing for accuracy and completeness.
12. Submit your listing for review.

4 - Managing Bookings and Communication

Once your listing is live, you'll start receiving booking requests. Here's how to manage them:

1. You'll receive notifications via email and on the PaddockPal platform when you get a booking request.
2. Review the booking details carefully.
3. Accept or decline the booking through the platform.
4. Use the PaddockPal messaging system to communicate with guests. Keep all communication on the platform for your protection.
5. Respond to messages promptly and professionally.

4 - Processing Purchases

When a guest makes a purchase:

1. You'll receive a notification via email and on the PaddockPal platform.
2. Review the purchase details in your provider Inbox.
3. Prepare the service or facility for the guest's arrival.
4. If necessary, use the messaging feature to arrange delivery or provide additional information.
5. After the service is provided, mark it as delivered on the platform.
6. The guest will then have the opportunity to mark the service as received and leave a review.

5 - Managing Your Calendar

Keep your availability calendar up to date to avoid double bookings:

1. Regularly check and update your calendar.
2. Block out any dates when your facility or service is unavailable.
3. If you need to cancel a booking, do so as early as possible and communicate clearly with the guest.

6 - Pricing and Fees

Set competitive prices for your listings:

1. Research similar listings in your area to gauge appropriate pricing.
2. Consider seasonal variations and adjust prices accordingly.
3. Be aware of PaddockPal's service fees, which will be deducted from your earnings.

7 - Legal and Safety Considerations

As a host, you have certain legal and safety responsibilities:

1. Ensure you have appropriate insurance coverage for your activities.
2. Comply with all relevant animal welfare laws and regulations.
3. Maintain all necessary licenses and certifications for your services.
4. Provide accurate information about your qualifications and experience.
5. Prioritize the safety of guests and animals at all times.
6. Ensure you are cognisant of tax implications of and revenue you recieve from your listing (s), including whether your facility is subject to business rates.
7. When renting land for grazing or other non-agricultural uses, take steps to avoid creating tenancy rights for your licensee by clearly defining usage as a temporary, non-exclusive license rather than a lease. Consider limiting access to less than full-year use or setting periodic breaks to avoid implying exclusive, continuous possession.

See our Terms of Service for more details

8 - Tips for Success

1. Provide detailed and accurate descriptions of your facilities or services.
2. Use high-quality photos to showcase your offerings.
3. Respond promptly to inquiries and booking requests.
4. Maintain excellent communication with guests before, during, and after their stay.
5. Keep your facilities clean and well-maintained.
6. Encourage satisfied guests to leave reviews.
7. Continuously improve your services based on feedback.

Remember, PaddockPal is here to support you. If you have any questions or concerns, don't hesitate to reach out to our support team.

Happy hosting!